Saying goodbye can be tough.
Especially when it's a TV satellite company that won't let go.
After five years, I terminated the deal after the holidays.
Received a FedEx container to ship back the transmitter box and took care of that.
Got the pro-rated final bill and paid that.
All good, right?
About a week later, I get another copy of the pro-rated bill plus a late fee.
So I call.
Look, I tell them, I already paid this bill and mailed it back on the same day I got it.
What is with this late fee?
The company will write it off. Don't worry about it, I'm told.
OK. I won't.
Today I got another bill from them.
For the late fee.
I call again. Go through the same drill with another rep.
You should not have received the notice, she tells me. Just throw it away.
So we're all square, I ask?
All square, the rep said. Have a nice night.
Any bets I get another notice for the late fee next month?
Tuesday, March 9, 2010
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going through the same thing with the city about a water bill right now. YOU CAN'T WIN! Doesn't matter if you are right or not, YOU CAN'T WIN
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